What rights do we have in case of damage to the luggage?

Montreal Convention – These are the rules of international carriage by air and apply to any international movement of persons, baggage and cargo carried out by air. It is the Montreal Convention that allows the passenger to request the restoration of violated rights.

Oliko Kobakhidze, a representative of the Consumer Rights Protection Department of GCCA, discussed a specific case on Radio "Kommersant" - the agency considered the user's application and found the fact of violation of the Georgian Law on "Protection of Consumer Rights" by the Georgian branch of "Qatar Airlines".

The customer applied to the company in accordance with the established rules: within 7 days, through the official website, although the company's refusal was based on the reason that the application was not filled out in the airport area.

"The airline created a formal barrier for the customer that the application was not made on the territory of the airport. The agency was directed by the European Union justice According to the practice established by the Court of Appeals and the Montreal Convention also explains this, the prerequisite for considering a complaint is compliance with the 7-day deadline, as well as a written complaint, although the formal barrier that the statement was not made on the territory of the airport, of course, violates the standards of good faith and the principles recognized by the Montreal Convention. Therefore, the agency found a violation of the user's rights. The airline was tasked to restore the user's violated right within 1 month," said Oliko Kobakhidze.

commersant.ge